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1. WO2007094982 - ORDER TAKING SYSTEM FOR A QUICK SERVICE RESTAURANT USING MULTIPLE WIRELESS COMMUNICATION CHANNELS

Publication Number WO/2007/094982
Publication Date 23.08.2007
International Application No. PCT/US2007/002962
International Filing Date 01.02.2007
IPC
H04L 12/28 2006.1
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
28characterised by path configuration, e.g. LAN or WAN
G06Q 30/00 2012.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
H04B 7/26 2006.1
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
BTRANSMISSION
7Radio transmission systems, i.e. using radiation field
24for communication between two or more posts
26at least one of which is mobile
CPC
G06Q 30/00
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
G06Q 50/12
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
50Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
10Services
12Hotels or restaurants
Applicants
  • 3M INNOVATIVE PROPERTIES COMPANY [US]/[US] (AllExceptUS)
Inventors
  • AWISZUS, Steven T.
Agents
  • BUCKINGHAM, Stephen W.
Priority Data
11/276,04410.02.2006US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) ORDER TAKING SYSTEM FOR A QUICK SERVICE RESTAURANT USING MULTIPLE WIRELESS COMMUNICATION CHANNELS
(FR) SYSTÈME DE PRISE DE COMMANDE DESTINÉ À UN RESTAURANT DE RESTAURATION RAPIDE FAISANT APPEL À PLUSIEURS CANAUX DE COMMUNICATION SANS FIL
Abstract
(EN)
Order taking system for a quick service restaurant enabling a customer to place an order for an item from a drive-through lane, the quick service restaurant having a plurality of staff persons for completing the order. A drive-through order point is positioned in the proximity of the drive-through lane. A plurality of wearable headsets are adapted to be used by the plurality of staff persons. A first wireless voice communication link exists between the drive-through order point and a base station. A second wireless voice communication link exists between the base station and the plurality of headsets. At least one of the plurality of staff persons is able to communicate by voice with the customer at the drive-through lane using the first wireless voice communication link and the second wireless voice communication link. A third wireless voice communication link may exist between the drive-through order point and at least one of the plurality of headsets allowing the drive-through order point to function as a repeater in voice communications between the base station and at least one of the plurality of staff persons. A fourth wireless voice communication link may exist between one the plurality of headsets and another of the plurality of headsets allowing the first of the plurality of headsets to function as a repeater in voice communications between the base station and at least one of the plurality of staff persons.
(FR)
L'invention concerne un système de prise de commande destiné à un restaurant de restauration rapide. Ce système permet à un client de passer une commande pour un article, en restant au volant de son véhicule, sur une voie spécialement conçue à cet effet. Ce restaurant de restauration rapide présente une pluralité de membres du personnel pour s'occuper de ladite commande. Un point de commande de est situé près de la voie spéciale de la station restaurant. Une pluralité de casques téléphoniques portables sont conçus pour être utilisés par la pluralité des membres du personnel. Une première liaison de communication vocale sans fil existe entre le point de passage de commande de la station restaurant et une station de base. Une seconde liaison de communication vocale sans fil existe entre la station de base et la pluralité de casques téléphoniques. Au moins un membre du personnel peut communiquer vocalement avec le client qui se trouve sur la voie spéciale de la station restaurant, par la première liaison de communication vocale sans fil et par la seconde liaison de communication vocale sans fil. Une troisième liaison de communication vocale sans fil peut exister entre le point de commande de la voie spéciale de la station restaurant et au moins un casque téléphonique, ce qui permet au point de passage de commande de la station restaurant de fservir de répéteur, dans les communications vocales entre la station de base et au moins un membre du personnel. Une quatrième liaison de communication vocale sans fil peut exister entre un casque téléphonique et un autre casque téléphonique, ce qui permet au premier casque téléphonique de servir de répéteur dans des communications vocales entre la station de base et au moins un membre du personnel.
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