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1. (WO2016057386) METHODS AND APPARATUS FOR TECHNICAL AND CUSTOMER SUPPORT FOR INDUSTRIAL CLEANING DEVICES

Pub. No.:    WO/2016/057386    International Application No.:    PCT/US2015/053980
Publication Date: Fri Apr 15 01:59:59 CEST 2016 International Filing Date: Tue Oct 06 01:59:59 CEST 2015
IPC: G06K 15/00
Applicants: DIVERSEY, INC.
Inventors: ROBITZKAT, Marc
PRICE, Simon
Title: METHODS AND APPARATUS FOR TECHNICAL AND CUSTOMER SUPPORT FOR INDUSTRIAL CLEANING DEVICES
Abstract:
The present invention provides methods, systems, computer program products, and apparatuses for providing technical and/or customer support for one or more industrial cleaning devices. Various embodiments provide technical and/or customer support options for training users about one or more industrial cleaning devices and/or how to perform basic and/or regular maintenance tasks, assisting a user in troubleshooting an industrial cleaning device, accessing live customer support, and/or the like. In another example, various embodiments may capture image and/or video data associated with one or more steps a user has performed and provide at least a portion of the captured image and/or video data to customer support personnel for additional troubleshooting and/or instructional assistance. In yet another example, a live video chat with a help person may be displayed concurrently with instructions for completing at least one step of a maintenance task for an industrial cleaning device presented via augmented reality technology.