بعض محتويات هذا التطبيق غير متوفرة في الوقت الحالي.
إذا استمرت هذه الحالة ، يرجى الاتصال بنا علىتعليق وإتصال
1. (WO2018089821) UPDATING THE CONFIGURATION OF A CLOUD SERVICE
ملاحظة: نص مبني على عمليات التَعرف الضوئي على الحروف. الرجاء إستخدام صيغ PDF لقيمتها القانونية

What is Claimed is:

1. A method for improving performance of a cloud service, comprising:

receiving, by a collector component executed by a service configuration system comprising one or more processors, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service configured to provide one or more services to the plurality of client devices via the network;

determining, by a decision component executed by the service configuration system, to generate a first notification of an error based on a comparison of a characteristic of a first client device of the plurality of client devices stored in the state information received by the collector component;

storing, by the decision component, the first notification of the error in memory of the service configuration system;

determining, by the decision component, to generate a second notification of the error based on a comparison of a characteristic of a second client device of the plurality of client devices stored in the state information received by the collector component;

generating, by a support application programming interface of the service

configuration system, a request for a configuration update responsive to correlating the first notification stored in memory of the service configuration system and the second notification; and

providing, by the support application programming interface, responsive to the request generated by the decision component, a configuration update to the cloud service to cause the cloud service to update a configuration of the cloud service.

2. The method of claim 1, comprising:

measuring, by the service configuration system, a characteristic of resource utilization of the cloud service; and

generating, by the service configuration system, the request for the configuration update based on the characteristic of resource utilization.

3. The method of claim 1, comprising:

measuring, by the service configuration system, a first resource utilization of the cloud service associated with the first client device;

measuring, by the service configuration system, a second resource utilization of the cloud service associated with the client device;

inputting, by the service configuration system, the first resource utilization and the second resource utilization into a prediction engine;

receiving, by the service configuration system from the prediction engine, a predicted resource utilization for the plurality of client devices; and

generating, by the service configuration system, an alert responsive to the predicted resource utilization greater than a threshold.

4. The method of claim 3, comprising:

converting, by the support application programming interface, the alert into an electronic ticket; and

transmitting, by the service configuration system, the electronic ticket to a customer support system.

5. The method of claim 1, comprising:

generating, by the service configuration system, a first electronic ticket comprising the first notification of the error;

generating, by the service configuration system, a second electronic ticket comprising the second notification of the error;

comparing, by the service configuration system, the first electronic ticket with the second electronic ticket to identify a match; and

selecting, by the service configuration system, a type of configuration update based on the match.

6. The method of claim 1, comprising:

generating, by the service configuration system, a first electronic ticket comprising the first notification of the error, the first notification of error indicative of a disruption of an electronic mail service provided by the cloud service;

generating, by the service configuration system, a second electronic ticket comprising the second notification of the error, the second notification of error indicative of a disruption of the electronic mail service provided by the cloud service;;

comparing, by the service configuration system, the first electronic ticket with the second electronic ticket to identify a match corresponding to disruption of the electronic mail service provided by the cloud service;

generating, by the service configuration system, a third notification responsive to the match; and

transmitting, by the service configuration system, the third notification to a third client device from the first client device and the second client device, the third client device configured to access the electronic mail service provided by the cloud service.

7. The method of claim 6, comprising:

transmitting, by the service configuration system, the third notification to the third client device prior to the third client device failing to access the electronic mail service.

8. The method of claim 6, comprising:

transmitting, by the service configuration system, the third notification via a communication channel provided by a service different from the electronic mail service with the disruption.

9. The method of claim 1, comprising:

transmitting, by the service configuration system, a query to the cloud service; and receiving, by the service configuration system, the data packets comprising the state information responsive to the query.

10. The method of claim 9, comprising:

transmitting, by the service configuration system, security credentials along with the query; and

receiving, by the service configuration system, the data packets comprising the state information responsive to validation of the security credentials.

11. A system to improve performance of a cloud service, comprising:

a collector component executed by a service configuration system comprising one or more processors to receive, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service configured to provide one or more services to the plurality of client devices via the network;

a decision component executed by the service configuration system to:

determine to generate a first notification of an error based on a comparison of a characteristic of a first client device of the plurality of client devices stored in the state information received by the collector component;

store the first notification of the error in memory of the service configuration system;

determine to generate a second notification of the error based on a comparison of a characteristic of a second client device of the plurality of client devices stored in the state information received by the collector component;

a support application programming interface of the service configuration system to generate a request for a configuration update responsive to correlating the first notification stored in memory of the service configuration system and the second notification, and provide, responsive to the request generated by the decision component, a configuration update to the cloud service to cause the cloud service to update a configuration of the cloud service.

12. The system of claim 11, wherein the service configuration system is configured to:

measure a characteristic of resource utilization of the cloud service; and

generate the request for the configuration update based on the characteristic of resource utilization.

13. The system of claim 11, wherein the service configuration system is configured to:

measure a first resource utilization of the cloud service associated with the first client device;

measure a second resource utilization of the cloud service associated with the client device;

input the first resource utilization and the second resource utilization into a prediction engine;

receive, from the prediction engine, a predicted resource utilization for the plurality of client devices; and

generate an alert responsive to the predicted resource utilization greater than a threshold.

14. The system of claim 13, wherein the service configuration system is configured to: convert the alert into an electronic ticket; and

transmit the electronic ticket to a customer support system.

15. The system of claim 11, wherein the service configuration system is configured to: generate a first electronic ticket comprising the first notification of the error;

generate a second electronic ticket comprising the second notification of the error; compare the first electronic ticket with the second electronic ticket to identify a match; and

select a type of configuration update based on the match.

16. The system of claim 11, wherein the service configuration system is configured to: generate a first electronic ticket comprising the first notification of the error, the first notification of error indicative of a disruption of an electronic mail service provided by the cloud service;

generate a second electronic ticket comprising the second notification of the error, the second notification of error indicative of a disruption of the electronic mail service provided by the cloud service;;

compare the first electronic ticket with the second electronic ticket to identify a match corresponding to disruption of the electronic mail service provided by the cloud service; generate a third notification responsive to the match; and

transmit the third notification to a third client device from the first client device and the second client device, the third client device configured to access the electronic mail service provided by the cloud service.

17. The system of claim 16, wherein the service configuration system is configured to: transmit the third notification to the third client device prior to the third client device failing to access the electronic mail service.

18. The system of claim 16, wherein the service configuration system is configured to: transmit the third notification via a communication channel provided by a service different from the electronic mail service with the disruption.

19. The system of claim 11, wherein the service configuration system is configured to: transmit a query to the cloud service; and

receive the data packets comprising the state information responsive to the query.

20. The system of claim 19, wherein the service configuration system is configured to: transmit security credentials along with the query; and

receive the data packets comprising the state information responsive to validation of the security credentials.